Privacy policy

This privacy policy is provided by GITMORE LTD, a company incorporated in England and Wales (company number 16606931), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. It explains how we collect, use and protect your information when you use contextwaise.com and the Contextwaise service.

1. Information we collect

• Personal details you give us, such as your name and email address when you join the waitlist, create an account or contact us, and billing details once paid plans open (payments are handled by Paddle, our Merchant of Record).
• Usage data, such as your IP address, browser type and the pages you visit.
• Content you send to the service, such as the questions and context your application sends to the API or the SDK.
• Cookies and similar technologies, described below.

2. How we use your information

• To provide, operate and maintain the service, including processing the content you send and showing results in your dashboard.
• To communicate with you, including early-access invitations and service updates.
• To improve the service and understand how the website is used.
• To prevent abuse and keep the service secure.

3. Sharing your information

We don't sell your personal data. We share it only:

• With service providers who help us run the service, only as needed to provide it.
• When required by law, or to protect our rights and the safety of our users.
• With your consent.

4. Your content

The content you send to the service remains yours. We process it only to provide the service to you, and keep request records so you can review them in your dashboard for as long as your account exists. You can ask us to delete them at any time.

5. Data security

We use reasonable technical and organizational safeguards to protect your information, including encrypted connections. No method of transmission or storage over the internet is completely secure, so we can't guarantee absolute security.

6. Your data rights

You can ask to access, correct, export or delete your personal data, and opt out of promotional messages at any time. Write to contact@contextwaise.com. If you are in the UK or the EU, you also have the right to complain to your data protection authority, such as the UK Information Commissioner's Office.

7. Cookies and tracking technologies

We and our service providers use cookies and similar technologies, for example for analytics and the support chat. You can manage cookies in your browser settings; disabling them may affect some features.

8. Third-party links

The website may link to other sites. We are not responsible for their privacy practices.

9. Children's privacy

The service is not intended for anyone under 13. If we learn we have collected data from a child, we delete it promptly.

10. Changes to this policy

We may update this policy. Changes are posted on this page with a new date.

11. Contact us

Questions about this policy: contact@contextwaise.com.